Search found 19 matches

by Darren Flight
Mon Nov 12, 2018 9:25 am
Forum: EnergyPlus General
Topic: How to Convert Microsoft Excel (.csv) file into EnergyPlus Weather (.epw) file?
Replies: 1
Views: 5673

Re: How to Convert Microsoft Excel (.csv) file into EnergyPlus Weather (.epw) file?

Please click the link below and scroll down to Converting from Other Formats. Also (just to note) on the Weather Data Analysis window the Info panel on the right hand side provides steps on how to do this.

http://www.designbuilder.co.uk/helpv5.5/#cshid=63

Kind regards,
Darren
by Darren Flight
Thu Aug 30, 2018 8:01 am
Forum: EnergyPlus General
Topic: Error in activation
Replies: 1
Views: 747

Re: Error in activation

We believe this could be an internet issue or bad connection to our server when DesignBuilder tries to validate the licence. The error message (-105) is related with a failed connection to our licensing server most likely caused by a firewall or proxy server between your computer and our server lic....
by Darren Flight
Tue Jul 24, 2018 9:21 am
Forum: EnergyPlus General
Topic: Read error from network (-105) (SOLVED)
Replies: 8
Views: 5616

Re: Read error from network (-105) (SOLVED)

Hi,

Our licencing system was down temporarily yesterday but it is now back up and running.

Can you please try the activation process again.

Best regards,
Darren
by Darren Flight
Mon Jun 11, 2018 9:17 am
Forum: EnergyPlus General
Topic: 50 zones error
Replies: 1
Views: 1064

Re: 50 zones error

If you are using an Evaluation licence this is a known restriction.

For more information please see the link below.

https://www.designbuilder.co.uk/5-produ ... strictions

Best regards,
Darren
by Darren Flight
Tue Jun 05, 2018 2:15 pm
Forum: EnergyPlus General
Topic: Simulation Manager not helping!!
Replies: 2
Views: 1436

Re: Simulation Manager not helping!!

You just need to close the Simulation Manager dialog and you will be taken back to DesignBuilder simulation screen. You can carry on working on the model or load a different model and the simulation will still carry on running on the background. Save the model to keep the record of these last simula...
by Darren Flight
Tue May 15, 2018 1:56 pm
Forum: EnergyPlus General
Topic: Help regarding Double-Skin Facades
Replies: 1
Views: 1159

Re: Help regarding Double-Skin Facades

Hi Andra,

Please check out the help on the following link.

https://www.designbuilder.co.uk/helpv3. ... acades.htm

Best regards,
DF
by Darren Flight
Fri May 11, 2018 8:42 am
Forum: EnergyPlus General
Topic: Automation error
Replies: 3
Views: 2877

Re: Automation error

Hi,

Is it just one model this happens with or all models? If it is just one it could be that he model has become corrupted.

Can you try using our latest version from the link below and try again.

https://www.designbuilder.co.uk/downloa ... v5-3-0-014
by Darren Flight
Wed Mar 21, 2018 12:18 pm
Forum: EnergyPlus General
Topic: Errors in Daylight calculations.
Replies: 3
Views: 44654

Re: Errors in Daylight calculations.

Hi, Can you please try installing our latest release from the link below. https://www.designbuilder.co.uk/download/software/release-software/69-designbuilder-v5-3-0-008 If you continue to have issues then please raise a ticket on our support desk (click link below), including screen shots of any err...
by Darren Flight
Wed Mar 21, 2018 9:09 am
Forum: Radiance Daylighting
Topic: New Annual Daylighting
Replies: 1
Views: 1458

Re: New Annual Daylighting

Thank you for bringing this to our attention. It was a slight glitch in DesignBuilder that has now been fixed and will be included in a future update.
by Darren Flight
Mon Mar 05, 2018 9:42 am
Forum: Radiance Daylighting
Topic: Error during LEED v4 Option 1 daylighting simulation
Replies: 2
Views: 1608

Re: Error during LEED v4 Option 1 daylighting simulation

Your model could be too big for Daysim to handle. Technically, there are too many grid cells.. Daysim is a 32bit program so it can only use 2Gb of RAM. Trying to calculate too many grid cells causes it to go over the 2Gb limit and it will crash. The error message relates to the fact that Daysim didn...
by Darren Flight
Fri Feb 23, 2018 9:03 am
Forum: EnergyPlus General
Topic: Unistalling issue with DB 5.0.3.007
Replies: 1
Views: 1858

Re: Unistalling issue with DB 5.0.3.007

DesignBuilder can be manually uninstalled running the Installshield "Setup.exe" file from: C:\Program Files (x86)\InstallShield Installation Information\{9C306D70-8A6C-11D5-8CDF-00D0B78FC575} If it is not in that location then please try the following location: C:\Users\"YourUsername&...
by Darren Flight
Mon Feb 12, 2018 9:13 am
Forum: Radiance Daylighting
Topic: Design of solar tubes.
Replies: 1
Views: 1606

Re: Design of solar tubes.

Hi,

Unfortunately this is not possible to do using DesignBuilder at the moment.
by Darren Flight
Thu Jan 11, 2018 9:24 am
Forum: EnergyPlus General
Topic: Problems when installing DesignBuilder v5
Replies: 1
Views: 2158

Re: Problems when installing DesignBuilder v5

We believe this could be an internet issue or bad connection to our server when DesignBuilder tries to validate the licence. The error message (-105) is related with a failed connection to our licensing server most likely caused by a firewall or proxy server between your computer and our server lic....
by Darren Flight
Fri Nov 17, 2017 9:55 am
Forum: EnergyPlus General
Topic: EnergyPlus simulation failed for some reason
Replies: 1
Views: 2126

Re: EnergyPlus simulation failed for some reason

EnergyPlus 7.2.0.006 is quite old I would recommend using the current version of DesignBuilder v5.0.3.007 which uses EnergyPlus 8.5
by Darren Flight
Thu Nov 16, 2017 10:13 am
Forum: Radiance Daylighting
Topic: Daylight Autonomy in DesignBuilder
Replies: 7
Views: 9286

Re: Daylight Autonomy in DesignBuilder

Any model that is open in DesignBuilder can be used for Daysim, there is no need to import the model. Click the Daylighting tab at the bottom of the screen. Next click the Annual daylighting tab near the top pf the screen, followed by Update data. You will then be presented with a Edit Calculation O...

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