Unistalling issue with DB 5.0.3.007

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jbrunet
Posts: 1

Unistalling issue with DB 5.0.3.007

Postby jbrunet » Thu Feb 22, 2018 4:00 pm

Hi everyone,

We are having an issue trying to unistall DesignBuilder 5.0.3.007 version. We get the following error: "Specified module cannot be found"; this is happening in several PCs. We need to unistall this version in order to install the new 5.2 version of DB.

Is anyone of you in the same situation? Thanks in advance
Darren Flight
Posts: 19

Re: Unistalling issue with DB 5.0.3.007

Postby Darren Flight » Fri Feb 23, 2018 9:03 am

DesignBuilder can be manually uninstalled running the Installshield "Setup.exe" file from:

C:\Program Files (x86)\InstallShield Installation Information\{9C306D70-8A6C-11D5-8CDF-00D0B78FC575}

If it is not in that location then please try the following location:

C:\Users\"YourUsername"\AppData\Roaming\InstallShield Installation Information\{9C306D70-8A6C-11D5-8CDF-00D0B78FC575}

You will need to have admin rights and show all hidden folders (Please see below on how to show hidden folders).

To show hidden folders:

On Windows XP:

From an Explorer window:
i) Tools -> Folder Options ...
ii) Click the view tab
iii) Select "Show hidden files, folder and drives"
iv) Click Ok.

On Windows Vista, Windows 7 and Windows 8:

From an Explorer window:
i) Organize -> Folder and Search Options
ii) Click the view tab
iii) Select "Show hidden files, folder and drives"
iv) Click Ok.

On Windows 10:

From an Explorer window:

i) Click the View tab
ii) Select "Hidden items"

After following these steps you should be able to reinstall DesignBuilder.
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Setup exe file
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brian canny
Posts: 1

Re: Unistalling issue with DB 5.0.3.007

Postby brian canny » Mon Jan 07, 2019 1:59 pm

I am also experiencing problems removing 5.0.3.007 from my laptop , using windows 10 I have followed previous advice but still get message that this version in still installed ?

Can you give any further guidance ?

Regards

Brian Canny

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